As we monitor and learn more about the spread of Coronavirus in our communities, we want to be transparent about what we’re doing as a company to protect our customers and employees. At eBizDocs, the safety and well-being of our employees and our customers is always our priority, and we recognize the important role we play in supporting our customers during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. We wanted to share with you some steps we are taking.

Aligning with public health authorities
We have a team dedicated to our response to this pandemic and Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Centers for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers
As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, postponed large-scale events, limited the size of meetings, provided remote-work solutions where possible, and continue to reinforce safe behavior in every environment.

Assisting our employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. If any employees fall ill, they are instructed to not report to work. We have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

Our commitment to our customers and our communities
The role our eBizCLOUD plays in keeping people connected is incredibly important in times like these. We have been investing in technology and increasing network capacity to meet the growing demands of our “always online” culture, and this includes having in place proper contingency plans to ensure service continuity for you, our customers, during this time.

What we ask of you
We are taking every precaution to ensure the safety and health of our communities, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so we can discuss options with you to ensure our collective well-being. Additionally, we have digital solutions available to help you manage your information.

To receive customer support, please contact us at:
[email protected] or 518-456-1011

As always, thank you for being a customer and for your continued trust as we manage through this time together.

Sincerely,
Howard Gross
eBizDocs, CEO

eBizDocs is honored to receive the “Community Partner Award” from the Autism Society of the New York Greater Capital Region. Presented at the 18th Annual Gala for Autism, the award recognizes our 20-year involvement with the Autism community. Over a dozen individuals of the Autism community are currently employed at eBizDocs.The most thrilling part of the ceremony was seeing a video of our workers’ success stories. This validates our guiding principles to empower and provide an environment where enthusiastic team members can reach the peak of their ability, achieve strong personal fulfillment, and deliver complete customer satisfaction.

Individuals with autism spectrum disorder (ASD) bring valuable skills to the workforce. Of the estimated 54 million Americans living with a disability, only 20 percent are employed or seeking employment, compared to almost 70 percent of Americans living without a disability.

We are proud to provide a work culture where everyone receives the opportunity to perform at their highest ability. eBizDocs’ success is also the result of having great customers and building strong relationships with many local organizations including NYSID and Best Buddies. We congratulate and share this year’s honor with New York State Industries for the Disabled (NYSID), Urban Co-Works, and Schenectady ARC.

eBizDocs understands this dilemma. Working with industry experts and accepted standards, we put together a report to help you perform a comprehensive analysis of your current costs and potential savings.

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Official Analyst Report

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