As we monitor and learn more about the spread of Coronavirus in our communities, we want to be transparent about what we’re doing as a company to protect our customers and employees. At eBizDocs, the safety and well-being of our employees and our customers is always our priority, and we recognize the important role we play in supporting our customers during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. We wanted to share with you some steps we are taking.
Aligning with public health authorities
We have a team dedicated to our response to this pandemic and Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Centers for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.
Protecting our employees and customers
As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, postponed large-scale events, limited the size of meetings, provided remote-work solutions where possible, and continue to reinforce safe behavior in every environment.
Assisting our employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. If any employees fall ill, they are instructed to not report to work. We have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority.
Our commitment to our customers and our communities
The role our eBizCLOUD plays in keeping people connected is incredibly important in times like these. We have been investing in technology and increasing network capacity to meet the growing demands of our “always online” culture, and this includes having in place proper contingency plans to ensure service continuity for you, our customers, during this time.
What we ask of you
We are taking every precaution to ensure the safety and health of our communities, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so we can discuss options with you to ensure our collective well-being. Additionally, we have digital solutions available to help you manage your information.
To receive customer support, please contact us at:
[email protected] or 518-456-1011
As always, thank you for being a customer and for your continued trust as we manage through this time together.