What Is Exceptional Service and Quality Worth?

Someone who is exceptional in their role is not just a little better than someone who is pretty good.  They are 100 times better. - Mark Zuckerberg

How do you put a value on the role of customer service?  Is exceptional service worth 100 times more than “ok” service?  Or have we become so accustomed to mediocre customer care and low quality products that its just what we’ve come to expect?

How about finding a vendor that is fanatical about quality?  You may not even be able to imagine it, according to USA Today, who says that a “surge in products being recalled may be numbing consumers.”  In fact, consumers experienced 2,363 recalls in 2012, or about 6.5 recalls each day!  And it’s just getting worse  –  the number of recalls increased 14% over the previous year. Even in the luxury market, where high-quality is part of what affluent consumers expect to pay for, 54% think luxury brands are lowering quality standards.

 

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What about all of the critical software “updates” and “fixes” that you have to install every day to accommodate bugs and errors in tools you depend on?

Is good enough actually good enough?

Is quality a luxury available only to folks who can afford Mercedes or Chanel?

 

What if you could count on exceptional customer service…

… when you needed it?

… in terms you could understand?

… from a real human being?

Maybe we’re old-fashioned, but at eBizDocs, we believe outstanding quality is non-negotiable. Exceptional customer service is exactly what every customer can expect.

Every time.

Without having to pay a premium price.

“I was very happy with the prompt service I received from your company. Chris even did a follow up call to ensure we received the parts ordered. I give you guys an A+!”

-Judy Telfer, NYS OTDA

Just ask our customers.

For more information about our products and services, give us a call at 518.456.1011. We’d love to hear more about your business and how we can help you to make it better!

 

 

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