(518) 456-1011
We don't always ask a lot of questions
Published March 6, 2012 by eBizDocs
We pride ourselves on the amount of preparation and research we put into our customers’ projects, and we do it because while our customers know their own documents better than we do, our knowledge of document management can be applied in specific ways to optimize the way each solution is implemented.
Customized Document Management Solutions
Some may have a need for more index values while others may have a greater need to refine the cabinet security. Some of our customers use a line-of-business tool that needs to have documents imported, while others will be scanning directly to a document management solution that we install, like CNG. Capture may be detailed and require a robust capture solution like Kodak’s Capture Pro, and other times, simply scanning with Smart Touch is all that’s needed.
A Flexible Process
Thus, a detailed and possibly lengthy process is initiated whenever we have a new contact. It involves having a look at the documents, the users, the network structure, and the workflow. However, there are those times when we’re approached by an organization that has done all of their research and have already decided on the solution they would like to use. In those cases, we’ll respect our new customer’s privacy and acknowledge that there is a lot of great information already out there, allowing purchasers to be more informed than ever before.
Call, Request, Receive
So when we were approached by a local firm saying they wanted to buy Capture Pro Group B license, it was clear they knew what they wanted and how they wanted to use it. Sure, we asked a couple of questions regarding the types of documents that were going to be scanned and how they might be used across the office, but the answers were vague, and that was our indication that the prospect had already done their homework and were ready to buy. As the leading authorized reseller for Kodak in the region, naturally, we were able to accommodate.